Terms & Booking Policy

The booking standards that help every appointment run smoothly.

This page brings together the key terms clients should review before booking, including deposits, rescheduling, infills, patch tests, refunds and home studio etiquette.

Bookings and confirmation

Appointments requested through MTB are subject to review and confirmation. A booking is not treated as fully confirmed until any required deposit has been received and confirmation details have been issued.

Where relevant, client access details, confirmation codes and booking references may be sent by email so the client can review their appointment information later.

Deposits and payment

A deposit may be required to secure a booking.

Deposits are usually taken by bank transfer unless another arrangement is confirmed directly.

The remaining balance is payable at the end of the appointment, and where stated by MTB this may be cash only.

Cancellations, lateness and no-shows

Please give 24 to 48 hours notice where possible if you need to cancel or rearrange.

Late cancellations may result in loss of deposit.

No-shows may be asked to pay in full before another appointment is accepted.

If you are running late, please send a message as soon as possible. MTB will do what can reasonably be completed within the remaining appointment time.

Infills and appointment suitability

Infill appointments are offered where the existing set is still suitable for infill work. If too many lashes have shed, or the set is outside the usual infill window, a full set may be required instead.

Infills should usually be booked within 2 to 3 weeks.

A minimum of around 40% to 50% lashes remaining is expected for an infill appointment.

Patch tests, allergies and medical information

Clients are responsible for sharing accurate information about allergies, sensitivities, eye conditions, medical conditions or any factor that may affect treatment suitability.

If you provide health-related information, MTB will only use it to assess appointment safety and suitability.

Patch tests are available on request.

If a patch test is declined, MTB cannot accept responsibility for reactions that may occur.

MTB may refuse or stop a treatment where it is considered unsafe or unsuitable to continue.

Home studio etiquette and client conduct

MTB operates from a home-based studio. All clients are asked to treat the space respectfully and follow reasonable salon etiquette and security instructions.

The studio address may be sent closer to the appointment date.

Photo ID may be requested for security purposes where appropriate.

Aggressive, abusive, unsafe or inappropriate behaviour may result in refusal of service or cancellation of future bookings.

Refunds, fixes and service results

Refunds are not generally offered once a service has been completed. If you are unhappy with the result, please get in touch as soon as possible so MTB can review the issue fairly.

Concerns should ideally be raised within 5 days of the appointment.

After that point, fixes may not be possible because of natural lash shedding, aftercare, lifestyle factors or work carried out elsewhere.

Results may vary between clients depending on natural lash condition, aftercare and retention factors outside MTB’s control.

Changes to services or terms

MTB may update services, pricing, appointment timings, booking procedures or policies from time to time. The latest version published on the website applies unless otherwise confirmed in writing.